• eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum

    来源: Nasdaq GlobeNewswire / 05 9月 2024 15:05:00   America/Chicago

    SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024.

    “As businesses invest in Gen AI at scale, our AI Knowledge Hub helps deliver trusted answers for customer service, reducing cost and improving experience,” said Ashu Roy, eGain’s CEO. “As a result, new logo wins and RFPs for AI Knowledge were up 50 percent in fiscal 2024, and we are investing into this growing market opportunity for AI Knowledge.”

    Fiscal 2024 Fourth Quarter Financial Highlights

    • Total revenue was $22.5 million, down 9% year over year.
    • GAAP net income was $1.5 million, or $0.05 per share on a basic and diluted basis, compared to a GAAP net income of $2.6 million, or $0.08 per share on a basic and diluted basis, in Q4 2023.
    • Non-GAAP net income was $2.5 million, or $0.08 per share on a basic and diluted basis, compared to non-GAAP net income of $3.6 million, or $0.11 per share on a basic and diluted basis, in Q4 2023.
    • Adjusted EBITDA was $2.4 million compared to $4.0 million in Q4 2023.
    • Total shares purchased through our repurchase program was approximately 1,397,000 at an average cost per share of $6.25 totaling $8.7 million.

    Fiscal 2024 Full Year Financial Highlights

    • Total revenue was $92.8 million, down 5% year over year.
    • GAAP net income was $7.8 million, or $0.25 per share on a basic and diluted basis, compared to GAAP net income of $2.1 million, or $0.07 per share on a basic basis and $0.06 per share on a diluted basis, in fiscal 2023.
    • Non-GAAP net income was $12.3 million, or $0.40 per share on a basic basis and $0.39 per share on a diluted basis, compared to non-GAAP net income of $8.4 million, or $0.26 per share on a basic and $0.25 per share on a diluted basis, in fiscal 2023.
    • Adjusted EBITDA was $11.2 million compared to $8.9 million in fiscal 2023.
    • Cash provided by operations for fiscal 2024 was $12.5 million, or an operating cash flow margin of 13%.
    • Total cash and cash equivalents as of June 30, 2024 were $70.0 million, compared to $73.2 million as of June 30, 2023.
    • Total shares purchased through our repurchase program was approximately 2,752,000 at an average cost per share of $6.28 totaling $17.3 million.

    Fiscal 2025 First Quarter and Fiscal 2025 Financial Guidance

    For the first quarter of fiscal 2025 ending September 30, 2024, eGain expects:

    • Total revenue of between $21.4 million to $21.8 million.
    • GAAP net loss of $400,000 to $1.3 million, or $0.01 to $0.05 per share.
      • Includes stock-based compensation expense of approximately $900,000.
      • Includes depreciation and amortization of approximately $120,000.
    • Non-GAAP net loss of $400,000 to net income of $500,000, or $(0.01) to $0.02 per share.

    For the fiscal 2025 full year ending June 30, 2025, eGain expects:

    • Total revenue of between $92.0 million to $93.0 million.
    • GAAP net income of breakeven to $1.0 million, or $0.00 to $0.03 per share.
      • Includes stock-based compensation expense of approximately $5.0 million.
      • Includes depreciation and amortization of approximately $400,000.
    • Non-GAAP net income of $5.0 million to $6.0 million, or $0.17 to $0.20 per share.

    Guidance Assumption:

    • Weighted average shares outstanding are expected to be approximately 29.3 million for the first quarter of fiscal 2025 and 29.7 million for the full fiscal year 2025.

    Non-GAAP Financial Measures

    This press release includes certain non-GAAP financial measures as supplemental information relating to our operating results, including adjusted EBITDA and non-GAAP net income. Adjusted EBITDA is defined as net income, adjusted for the impact of depreciation and amortization, stock-based compensation expense, interest income, provision for income taxes, other expense, net and severance and related charges. Non-GAAP net income measure is adjusted for stock-based compensation expense. eGain’s management has analyzed the effect of these non-GAAP adjustments on our provision for income taxes and believes the change in our provision for income taxes would be minimal due to these non-GAAP adjustments being attributed to the U.S. jurisdiction where it has recorded full valuation allowance against the deferred taxes. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, or GAAP, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare our performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in our financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate our business. In addition, this press release includes eGain’s projected non-GAAP net income for future periods, a non-GAAP measure used to describe eGain’s expected performance. We have not presented a reconciliation to eGain’s projected net income, the most comparable GAAP financial measure, because the reconciliation could not be prepared without unreasonable effort. The information necessary to prepare the reconciliation is not available on a forward-looking basis and cannot be accurately predicted. The unavailable information could have a significant impact on the calculation of the comparable GAAP financial measure.

    Conference Call Information

    eGain will discuss its fiscal 2024 fourth quarter and full year results today via a teleconference at 2:00 p.m. Pacific Time. To access the live call, dial 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International) and ask to join the eGain earnings call. A live and archived webcast of the call will also be accessible on the “Investor relations” section of eGain’s website at www.egain.com. In addition, a phone replay of the conference call will be available starting two hours after the call and will remain in effect for one week. To access the phone replay, dial 877-344-7529 (U.S. toll free) or +1 412-317-0088 (International). The replay access code is 5434611.

    About eGain

    eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.

    Cautionary Note Regarding Forward-Looking Statements

    This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the first quarter of fiscal 2025 and fiscal 2025 full year ending June 30, 2025; expectations regarding demand for our offerings; and our market opportunity. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the first quarter of fiscal 2025 and fiscal 2025 full year ending June 30, 2025. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K for the fiscal year ended June 30, 2023 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s website at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.

    eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

    MKR Investor Relations
    Todd Kehrli or Jim Byers
    Phone: 323-468-2300
    Email: egan@mkr-group.com

          
    eGain Corporation
    Condensed Consolidated Balance Sheets
    (in thousands, except par value data)
    (unaudited)
          
     June 30,  June 30, 
     2024 2023
    ASSETS     
    Current assets:     
    Cash and cash equivalents$70,003  $73,201 
    Restricted cash 8   7 
    Accounts receivable, less provision for credit losses of $59 and $237 as of June 30, 2024 and 2023, respectively 31,731   31,569 
    Costs capitalized to obtain revenue contracts, net 1,272   1,317 
    Prepaid expenses 2,915   2,466 
    Other current assets 1,195   1,268 
    Total current assets 107,124   109,828 
    Property and equipment, net 441   633 
    Operating lease right-of-use assets 3,811   2,797 
    Costs capitalized to obtain revenue contracts, net of current portion 1,779   2,318 
    Goodwill 13,186   13,186 
    Other assets, net 1,511   1,355 
    Total assets$127,852  $130,117 
          
          
    LIABILITIES AND STOCKHOLDERS’ EQUITY      
    Current liabilities:     
    Accounts payable$2,725  $2,044 
    Accrued compensation 7,642   7,697 
    Accrued liabilities 5,078   5,387 
    Operating lease liabilities 1,179   832 
    Deferred revenue 45,989   47,762 
    Total current liabilities 62,613   63,722 
    Deferred revenue, net of current portion 3,280   2,101 
    Operating lease liabilities, net of current portion 2,592   1,762 
    Other long-term liabilities 871   836 
    Total liabilities 69,356   68,421 
    Stockholders’ equity:     
    Common stock, $0.001 par value – authorized: 60,000 shares; issued: 32,698 and 32,268 shares; outstanding: 29,160 and 31,482 shares as of June 30, 2024 and 2023, respectively 33   32 
    Additional paid-in capital 407,416   401,087 
    Treasury stock, at cost: 3,538 and 786 common shares as of June 30, 2024 and 2023, respectively. (23,031)  (5,763)
    Notes receivable from stockholders (21)  (97)
    Accumulated other comprehensive loss (2,240)  (2,122)
    Accumulated deficit (323,661)  (331,441)
    Total stockholders’ equity 58,496   61,696 
    Total liabilities and stockholders’ equity$127,852  $130,117 
          


    eGain Corporation
    Condensed Consolidated Statements of Operations
    (in thousands, except per share data)
    (unaudited)
                
     Three Months Ended  Year Ended
     June 30,  June 30, 
     2024 2023 2024 2023
    Revenue:           
    Subscription$20,439  $22,807  $85,082  $90,324 
    Professional services 2,023   1,828   7,721   7,687 
    Total revenue 22,462   24,635   92,803   98,011 
    Cost of revenue:           
    Cost of subscription 4,871   4,882   19,514   18,677 
    Cost of professional services 2,035   1,804   8,078   8,638 
    Total cost of revenue 6,906   6,686   27,592   27,315 
    Gross profit 15,556   17,949   65,211   70,696 
    Operating expenses:           
    Research and development 6,679   6,551   26,626   27,300 
    Sales and marketing 5,214   6,516   22,115   31,707 
    General and administrative 2,471   2,524   10,499   10,300 
    Total operating expenses 14,364   15,591   59,240   69,307 
    Income from operations 1,192   2,358   5,971   1,389 
    Interest income 865   768   3,798   2,401 
    Other expense, net (38)  (454)  (51)  (434)
    Income before income tax provision 2,019   2,672   9,718   3,356 
    Provision for income taxes (513)  (71)  (1,938)  (1,247)
    Net income$1,506  $2,601  $7,780  $2,109 
                
    Per share information:           
    Earnings per share:           
    Basic$0.05  $0.08  $0.25  $0.07 
    Diluted$0.05  $0.08  $0.25  $0.06 
    Weighted-average shares used in computation:           
    Basic 29,724   31,765   30,840   31,959 
    Diluted 30,302   32,478   31,468   32,799 
                
    Summary of stock-based compensation included in the costs and expenses above:           
    Cost of revenue$313  $256  $1,237  $1,469 
    Research and development 329   336   1,424   1,970 
    Sales and marketing 169   1   645   997 
    General and administrative 205   370   1,223   1,810 
    Total stock-based compensation$1,016  $963  $4,529  $6,246 
                



    eGain Corporation
    GAAP to Non-GAAP Reconciliation Table
    (in thousands, except per share data)
    (unaudited)
                
     Three Months Ended  Year Ended
     June 30,  June 30, 
     2024 2023 2024 2023
    Income from operations$1,192  $2,358  $5,971  $1,389 
    Add:           
    Stock-based compensation 1,016   963   4,529   6,246 
    Non-GAAP income from operations$2,208  $3,321  $10,500  $7,635 
                
                
     Three Months Ended  Year Ended
     June 30,  June 30, 
     2024 2023 2024 2023
    Net income$1,506  $2,601  $7,780  $2,109 
    Add:           
    Depreciation and amortization 91   115   387   490 
    Stock-based compensation expense 1,016   963   4,529   6,246 
    Interest income (865)  (768)  (3,798)  (2,401)
    Provision for income taxes 513   71   1,938   1,247 
    Other expense, net 38   454   51   434 
    Severance and related charges 104   574   351   812 
    Adjusted EBITDA$2,403  $4,010  $11,238  $8,937 
                
                
     Three Months Ended  Year Ended
     June 30,  June 30, 
     2024 2023 2024 2023
    Net income$1,506  $2,601  $7,780  $2,109 
    Add:           
    Stock-based compensation 1,016   963   4,529   6,246 
    Non-GAAP net income$2,522  $3,564  $12,309  $8,355 
    Per share information:           
    Non-GAAP earnings per share:           
    Basic$0.08  $0.11  $0.40  $0.26 
    Diluted$0.08  $0.11  $0.39  $0.25 
    Weighted-average shares used in computation:           
    Basic 29,724   31,765   30,840   31,959 
    Diluted 30,302   32,478   31,468   32,799 
                


    eGain Corporation
    Other GAAP to Non-GAAP Supplemental Financial Information
    (in thousands)
    (unaudited)
              
     Three Months Ended
    June 30,
     Growth Rates Constant Currency
    Growth Rates [1]
     2024 2023    
    Revenue:         
    SaaS revenue$20,394  $22,708  (10%) (10%)
    Legacy revenue 45   99  (55%) (56%)
    GAAP subscription 20,439   22,807  (10%) (11%)
    GAAP professional services 2,023   1,828  11% 11%
    Total GAAP revenue$22,462  $24,635  (9%) (9%)
              
    SaaS and professional services revenue:         
    SaaS revenue$20,394  $22,708  (10%) (10%)
    Professional Services 2,023   1,828  11% 11%
    Total SaaS and professional services revenue$22,417  $24,536  (9%) (9%)
              
    Cost of Revenue:         
    GAAP subscription$4,871  $4,882     
    Non-GAAP subscription$4,871  $4,882     
              
    GAAP professional services$2,035  $1,804     
    Add back:         
    Stock-based compensation (313)  (256)    
    Non-GAAP professional services$1,722  $1,548     
              
    GAAP total cost of revenue$6,906  $6,686     
    Add back:         
    Stock-based compensation (313)  (256)    
    Non-GAAP total cost of revenue$6,593  $6,430  3% 3%
              
    Gross Profit:         
    Non-GAAP subscription$15,568  $17,925     
    Non-GAAP professional services 301   280     
    Non-GAAP gross profit$15,869  $18,205  (13%) (13%)
              
    Operating expenses:         
    GAAP research and development$6,679  $6,551     
    Add back:         
    Stock-based compensation expense (329)  (336)    
    Non-GAAP research and development$6,350  $6,215  2% 2%
              
    GAAP sales and marketing$5,214  $6,516     
    Add back:         
    Stock-based compensation expense (169)  (1)    
    Non-GAAP sales and marketing$5,045  $6,515  (23%) (23%)
              
    GAAP general and administrative$2,471  $2,524     
    Add back:         
    Stock-based compensation expense (205)  (370)    
    Non-GAAP general and administrative$2,266  $2,154  5% 5%
              
    GAAP operating expenses$14,364  $15,591     
    Add back:         
    Stock-based compensation expense (703)  (707)    
    Non-GAAP operating expenses$13,661  $14,884  (8%) (8%)
              
              
    [1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.
              



    eGain Corporation
    Other GAAP to Non-GAAP Supplemental Financial Information
    (in thousands)
    (unaudited)
              
     Year Ended
    June 30,
     Growth Rates Constant Currency
    Growth Rates [1]
     2024 2023    
    Revenue:         
    SaaS revenue$84,874  $89,619  (5%) (6%)
    Legacy revenue 208   705  (70%) (73%)
    GAAP subscription 85,082   90,324  (6%) (7%)
    GAAP professional services 7,721   7,687  0% 0%
    Total GAAP revenue$92,803  $98,011  (5%) (6%)
              
    SaaS and professional services revenue:         
    SaaS revenue$84,874  $89,619  (5%) (6%)
    Professional Services 7,721   7,687  0% 0%
    Total SaaS and professional services revenue$92,595  $97,306  (5%) (6%)
              
    Cost of Revenue:         
    GAAP subscription$19,514  $18,677     
    Non-GAAP subscription$19,514  $18,677     
              
    GAAP professional services$8,078  $8,638     
    Add back:         
    Stock-based compensation (1,237)   (1,469)     
    Non-GAAP professional services$6,841  $7,169     
              
    GAAP total cost of revenue$27,592  $27,315     
    Add back:         
    Stock-based compensation (1,237)   (1,469)     
    Non-GAAP total cost of revenue$26,355  $25,846  2% 2%
              
    Gross Profit:         
    Non-GAAP subscription$65,568  $71,647     
    Non-GAAP professional services 880   518     
    Non-GAAP gross profit$66,448  $72,165  (8%) (9%)
              
    Operating expenses:         
    GAAP research and development$26,626  $27,300     
    Add back:         
    Stock-based compensation expense (1,424)   (1,970)     
    Non-GAAP research and development$25,202  $25,330  (1%) (1%)
              
    GAAP sales and marketing$22,115  $31,707     
    Add back:         
    Stock-based compensation expense (645)   (997)     
    Non-GAAP sales and marketing$21,470  $30,710  (30%) (31%)
              
    GAAP general and administrative$10,499  $10,300     
    Add back:         
    Stock-based compensation expense (1,223)   (1,810)     
    Non-GAAP general and administrative$9,276  $8,490  9% 8%
              
    GAAP operating expenses$59,240  $69,307     
    Add back:         
    Stock-based compensation expense (3,292)   (4,777)     
    Non-GAAP operating expenses$55,948  $64,530  (13%) (14%)
              
    [1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.
     

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